I've Downloaded My Song !
What Do I Do Next ?

1.Once you have payed and downloaded your song you will receive confirmation of payment and an email containing an attachment .Zip file ie: your song.
2.Highlight the attachment and click open.
2. Choose a file in your computer and save the Zip file to this destination folder.
3. To open the file you will need to use a Zip file programme. If you don't already have one you can get it FREE HERE
Download and install the Programme, open the Zip file and you will find Your MP3 song, Jewelcase Cover, CD label and README file.
4.To burn your CD as an audio file (this will allow you to play your song on any CD player) we recommenr Nero CD burning programme or you can use you favourite CD burning programme.
5. To Make the CD label we recommens Shurething CD labeling programme or your favourite CD labeling programme.
Insert the label file as a background and print onto CD label paper.
6.To make the jewel case front cover open using any windows picture programme (such as microsof picture publisher), print and cut out along the template line.
Please note that Jewel Case covers with only a front cover in the file were made to suit a slimline jewel case.

Download Problems

99.9% of problems with ordering can be attributed to customers having cookies disabled in
their browser or their security / privacy settings set too high. Some customers (especially those
using AOL browsers) may receive an error code 3005.

Cookies are used by most secure sites and shopping cart systems to keep track of order data.
Busy websites like ours can have a large number of customers ordering at any one time. In order
to keep the contents of your shopping cart unique to you, a cookie is created which distinguishes
you from the other customers who may be on the website at the same time. If cookies are turned
off in your browser you cannot place an order.

PayPal in particular may indicate an error such as: "Unexpected error: 3005. We are experiencing
temporary difficulties. Please try again later."

In this case turn your cookies on, refresh the page or close the window, bring it up again, and
make your purchases. After your purchases you may turn your cookies back off if you wish.

Here's how to enable cookies:

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If your Internet Explorer browser version is above 5.0, you will need to enable session cookies.
1. From the Tools menu in IE 5 or 5.5, click Internet Options.
2. The Internet Options dialog box will open.
3. Click the "Security" tab.
4. Click the Internet icon. (If you are on a local area network, you must also repeat this
....procedure with the Local internet icon selected.)
5. Click Custom Level. The Security Settings dialog box opens.
6. From the Settings list, scroll down to Cookies.
7. Under the Allow cookies that are stored on your system option, click Enable and then click
.... "OK".
8. Under the Allow per session cookies (not stored) option, click Enable and then click "OK"
9. Click "OK" to close the Internet Options dialog box.

Also make sure that your PRIVACY settings are not set too high (as this can block the shopping cart from tracking your purchases too). Privacy settings can be found in Internet Explorer under <Tools/Internet Options/Privacy> and should be set to "medium"

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To accept cookies using Netscape in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent
.... back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent
.... versions of our web pages.
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To accept cookies using Netscape on a Macintosh:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get
.... sent back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent
.... versions of our web pages.
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AOL browsers
AOL browsers behave differently to all others and it is preferable that you do not use the AOL
browser. Use Internet Explorer or Netscape Navigator to make purchases unless you are
familiar with the way AOL handles cookies and security settings (even different versions of
AOL have been known to behave differently). To do this, begin your internet/dial-up connection
as normal via AOL, but when connected, minimize the AOL browser and use Internet Explorer
instead (the big blue "e" icon).

ZIP FILES

By now, most users will have encountered zip files at some time in their computer using life.
Most computer files can be "zipped" to make them smaller and easier to manage, especially
when they need to be transferred quickly over the internet.
Although mp3 is already a compressed file format, the mp3 file extension can be confusing to
some browsers and operating systems. It is not unusal for a browser to attempt to "play" a mp3
file rather than download it.
For this reason, all our Download Songs (MP3) have been "zipped" (they have the file extension .zip)
which prompts your browser to download and save. When you have downloaded your Song, they
can be unzipped in a couple of clicks of the mouse to restore them to their original mp3 extension
and then played as normal.
If you do not already have a program to unzip your downloaded song, you can download the excellent
FreeZip program (FreeZip is a free program).

Once unzipped, the mp file (song) can be burned to CD as to be played on any CD player (see README file in your download)

© Copyright Personaltune Ltd.2005 all rights reserved